How we reply.
We reply to every email within two working days, often within one. Replies come from a real person, not an autoresponder. The reply will name the next step clearly — booking link if you have asked about a session, application form if you have asked about the academy, a referral if your question genuinely belongs with a different professional, an answer to your question if your question is itself the request. We do not send marketing automation, drip campaigns, or sales follow-ups.
Phone and WhatsApp.
Phone: +91 70453 63689. WhatsApp link in the footer and in the floating contact button. Phone hours are 11am–6pm IST, Monday to Friday. Outside hours, please email or leave a WhatsApp message — we reply when the next working day begins. For session bookings, we strongly prefer email or the booking form — phone is best for orientation conversations or any matter that benefits from voice.
The consulting room.
In-person sessions are at our Hauz Khas consulting room in South Delhi. The exact address is sent to you after a booking is confirmed; the room is on a quiet residential lane and is intentionally not signposted. The entrance is the unmarked teak door, second house on the left as you enter the lane. The door is unlocked at the time of your appointment; please ring once and walk in.
Parking is on the lane — easy on weekdays, sometimes tight on weekends. The nearest Metro is Hauz Khas (Yellow Line and Magenta Line interchange), about a ten-minute walk. Auto and ride-share are equally good. The room is on the ground floor and is step-free from the lane.
Press and media.
For press enquiries, write to press@trikaala.com. We are selective about press engagements; we will respond either with a yes and an interview slot, or with a polite no and (where relevant) a suggestion of who might be a better fit for your piece. We do not pay for placement and do not entertain pay-to-play coverage.
Academic and research.
Students or researchers in religious studies, South Asian studies, art history, design history, or related fields who want to interview the practice for an academic paper: write to hello@trikaala.com with a brief description of your project. We’re happy to talk if the framing is genuine; we ask for a draft to review before publication for accuracy of citation (not editorial control over your argument).
Ethical concerns.
If a Trikaala-certified reader (not the acharya herself) has operated outside the ethics manifesto, write to ethics@trikaala.com. The mailbox is checked weekly; substantive complaints are investigated and replied to in writing within ten working days. Investigations are confidential to the complainant; the certified reader is contacted separately. Where the investigation finds against the reader, the certification may be reviewed; in rare instances it has been revoked.
What to put in your first email.
If you are writing for the first time, the most useful first email is a short one — under two hundred words. Name what you are asking about (a session, an academy application, a press piece, an ethics concern, a general question), give the practical detail (your preferred dates, your city, your relevant background if applicable), and ask the specific question you want answered. We respond within two working days with the next concrete step.
Long first emails are welcome and we read them carefully, but they are not required. The practice is built around clarity in inquiry; a clear short question is often more useful than a long unstructured one. If your question turns out to need a longer conversation, we will say so and either move the conversation to a fifteen-minute discovery call or recommend a session booking as the appropriate next step.
What we will not respond to.
We do not respond to: requests for free readings via email (a reading is a structured session, not an email exchange); requests for predictions on specific events or third parties (we refuse these regardless of channel); unsolicited offers of business partnerships, marketing services, SEO services, or website redesign (we have what we need); pitches for collaborative content unless they come from established publications with editorial frameworks we recognise; cold sales emails from any sector.
We also do not respond to anonymous communications. Every reply we send goes to an identifiable email address, and we expect the same of inbound. If you have an ethics concern and need anonymity for safety reasons, we will work with you to find a confidential channel — but the initial framing of the situation has to come from a verifiable person.
When we are slow to reply.
The practice closes for two periods each year: late December through the first week of January, and one week in mid-July. Inbound emails during these windows are read on return and replied to in the order they arrived. We also slow down during Foundation cohort weeks (announced in advance on the academy page) — we still reply, but the response time may stretch to four or five working days rather than two.
If you have not heard from us within seven working days of writing, please assume the email did not reach us and resend. The most reliable email to retry is hello@trikaala.com; the topic-specific addresses (academy@, ethics@, press@) sometimes have higher bounce rates due to spam filters.
Privacy of what you write to us.
Anything you write to us — by email, by contact form, by WhatsApp — is held in strict confidence. We do not share your communication with third parties for any purpose. We do not use it to train AI systems. We do not include it in case studies without your explicit consent, and even then we anonymise carefully. The retention period for email correspondence is described in the privacy policy; in summary, we keep what is useful to the matter and archive or delete the rest.
If you would like us to delete a specific email exchange after it has concluded — for instance, after an ethics conversation has been resolved — you can request deletion at any time by writing to hello@trikaala.com. We act on deletion requests within thirty working days as described in the DPDP-Act compliance section of the privacy policy.
A note on contact for international seekers.
We work with seekers from outside India regularly — currently we have active clients in approximately fifteen countries. The practical implications: all sessions for international clients are online (we do not travel to other countries to conduct sessions, with the rare exception of one annual residency week in London which is announced separately). Fees are charged in INR; international payments are taken via Razorpay's international gateway. Time-zone scheduling: sessions are typically conducted in the seeker's evening (or our morning), with the specific slot agreed at booking.
For international ethics concerns, the same ethics@trikaala.com address applies and is handled by the same protocol. We are based in India and operate under Indian law; complaints that would otherwise require a different jurisdictional framework are still addressed, with the appropriate jurisdictional referral if necessary.
When email is not the right channel.
There are situations where email is not the appropriate channel and we will redirect you. If you are in acute psychological distress, please write to a therapist or, in India, call the iCall helpline at 9152987821. If you are in a situation of immediate physical danger, please contact local emergency services first; we are not a crisis service. If you have a legal matter, a lawyer is the appropriate first contact. If you have a medical question, please see your physician. The contemplative practice is useful adjacent to these professionals, not in place of them.
For booking-related questions specifically — scheduling, payment, refunds — email or the booking form are both appropriate. For methodology questions before booking, the journal articles at /journal often answer the most common ones; the FAQ section at /faq covers the rest. If your question is not answered in either, we are happy to receive it by email.
If you have written before.
Returning clients — those who have had at least one prior session with the practice — can write directly to hello@trikaala.com referencing your prior session, and we will hold the context. We do not keep extensive client records; we keep enough to know who you are and what you previously discussed, which is sufficient for most follow-up conversations. If you want a record cleared, write and we will clear it (see the privacy section above).
Practitioner and Advanced graduates have a separate alumni mailing address that operates with priority response — academy@trikaala.com tagged “alumni” in the subject line. We respond to alumni queries within one working day in nearly all cases, often the same day.
A note on tone in correspondence.
Our replies are written carefully, in the same register as the rest of the practice. We are not formal in an aloof way, but we are also not casual in a performative way. The working register is somewhere closer to a thoughtful colleague than to either a customer-service agent or a personal friend. We mention this because some prospective clients have been surprised by either end of the misalignment — they have either expected more warmth and found us measured, or expected more formality and found us conversational. The texture of the correspondence matches the texture of the sessions; consistency matters to us.